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  #1  
Old 22-09-2012, 01:32 PM
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Default Road runner experience

just thought id share how happy i am with the service and product i have purchased from road runner twice in the last fortnight and could not have been happier. I bought a tigerz winch and a diff bracing kit. the bracing kit fits perfect and looks great and the winch came packaged great and at an even better price. The best bit was, they contacted me same day to say payment went through and the items were both sent same day as payment was recieved.

i highly recommend these guys to anyone who buys stuff online

Evan
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  #2  
Old 22-09-2012, 01:33 PM
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Yep same , bought a few things of them and A+ service.
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Old 22-09-2012, 01:55 PM
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x3 bought a few suspension parts from them now and couldnt be happier with their service, especially the price.
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  #4  
Old 23-09-2012, 02:34 PM
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I bought a heap of air systems fittings - very happy as well
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Old 23-09-2012, 05:44 PM
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Very happy with the service also.
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Old 23-09-2012, 05:50 PM
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I have also purchased a bit of stuff from these guys and was very pleased with the customer service!!
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Old 23-09-2012, 11:09 PM
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Same here, would buy off road runner anytime , great people to deal with.
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Old 25-09-2012, 04:20 PM
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Thanks for the great feedback guys, always great to hear the good. We try and deliver the best possible service we can, and although occasionly we might make a mistake (hey we are human!) we always go out of our way to make it right..

Thanks again.

Cam & Barry.
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Old 25-09-2012, 04:32 PM
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Quote:
Originally Posted by Road Runner Offroad View Post
Thanks for the great feedback guys, always great to hear the good. We try and deliver the best possible service we can, and although occasionly we might make a mistake (hey we are human!) we always go out of our way to make it right..

Thanks again.

Cam & Barry.
I didnt get a christmas card!!!!!!!! LOL
Nah good work fella's.
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  #10  
Old 25-09-2012, 04:35 PM
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Quote:
Originally Posted by jeffs5 View Post
I didnt get a christmas card!!!!!!!! LOL
Nah good work fella's.

We don't beleive in cutting down trees to make cards.. without trees what are we going to winch off??
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Old 26-09-2012, 11:34 AM
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I purchased an adjustible rear panhard rod from you guys via ebay early last year and received a front instead. After many many messages and phone calls I had no choice but to lodge a dispute with Paypal to try and get my money back, while this was happening I kept trying to resolve the problem but nobody seemed to give a sh#t. In the end I sold the front to someone else and had to end up purchasing a rear panhard from a local distributer. The experience has left a bitter taste and have tried to avoid and steer others clear of you guys to avoid the frustration that I had to go through.
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  #12  
Old 26-09-2012, 12:12 PM
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Zoom,
I just looked up your sale history and was about 12 months ago so before my time personally, however i am sorry that you have received an experience that i would definately not be happy with either, we have had some staff changes since your purchase. If you do ever need anything we offer in the future please contact me directly on 0409 376 166 and i will do what i can to make it right and give you the experience we strive to deliver.

Regards
Cameron
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sales@roadrunneroffroad.com.au
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  #13  
Old 26-09-2012, 12:15 PM
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Quote:
Originally Posted by Road Runner Offroad View Post
Zoom,
I just looked up your sale history and was about 12 months ago so before my time personally, however i am sorry that you have received an experience that i would definately not be happy with either, we have had some staff changes since your purchase. If you do ever need anything we offer in the future please contact me directly on 0409 376 166 and i will do what i can to make it right and give you the experience we strive to deliver.

Regards
Cameron
new owners?


i too, last time i tried to purchase from RRO, it left a bad taste in my mouth.
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  #14  
Old 26-09-2012, 12:23 PM
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Not new owners, however some significant changes, I hope that given the oppertunity we can change your opinion of our service in the future.
Cheers
Cam
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Old 28-09-2012, 09:58 AM
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I too can vouch for the excellent customer service and prices and quick freight from RRO. Virtually half the underside of my truck is RRO, and they are a breeze to deal with! Very easy transactions, and quality is good. So thanks guys!
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Old 07-10-2012, 05:56 PM
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90% of my car is built from parts from Road Runner, the only reason I buy elsewhere is if they don't have what I'm after.

Great products , prices , after sales service - even delivered a clutch and helped put it in
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  #17  
Old 26-11-2012, 06:51 PM
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Quote:
Originally Posted by Daneos View Post
90% of my car is built from parts from Road Runner, the only reason I buy elsewhere is if they don't have what I'm after.

Great products , prices , after sales service - even delivered a clutch and helped put it in
I bought a set of yellow recovery hooks and couldn't install then due to the 03 TD42 factory radiator and it's bash plate. After a few phone calls back and forth with Anthony and Cam, I ended up going to them.

Cam was more than forthcoming with getting in and nutting the problem out or giving me a full refund. After about and hour of modifying the bash plate the job was done. I'd like to thank Cam for the unexpected service, top notch mate!

John
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  #18  
Old 29-11-2012, 03:17 PM
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Flawless service.

Received call backs in the ETA I was given.

Awesome bulk purchasing rewards

Awesome communication.

The guys from Road Runner are not here to fcuk spiders and they've won future purchases.
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Old 29-11-2012, 03:25 PM
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I too have only had good service from the number of purchases I've made from RROR
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  #20  
Old 30-11-2012, 08:32 AM
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Thaks for the feedback guys, we try our best. As humans we do make the occasion fopar, but we always try and fix it.. Mind you i dont think we have ever tried to faunicate with a spider!!! (Deccers)
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