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ouch...... $6000 later we have our truck back...... insert a heap of expletives here.
$1800 in parts, and charged 30 hours labour. and they insist that they did 38 hours. there are no hours listed on the invoice.... and when I question it they start from the dollar amount and work backwards to give me varied answers???
pretty much every other Nissan workshop - and non Nissan said 24hrs plus parts, so around $4500.
STAY AWAY from Midwest Auto in Geraldton WA.
The wenches out the back are pretty good I think- I met them and watched a bit of other work they were doing, but the management is disorganised and lack mechanical knowledge. They DO NOT return phone calls ( unless its time to pay up). There is little or no communication between departments. They even magic'd up a $950 fee for the courtesy car use, and a towing fee...which we refused to pay. Had they told us about a rental fee, we would have paid it, but to have the invoice suddenly jump up over $7000..... the tow fee was because they broke a limit switch on the power steering during refitting and needed to order the part, thus delaying hand over when it was set. We then passed through Geraldton and continued on to Perth - as they knew we were doing and ok'd it - and then tried to sting us for trucking of the patrol down here.
They book in too much work for the workshop to keep up with and so it all goes pear shaped. They had the car for 38 days.
Nissan Head office will be getting more emails from us about the 'customer care' we received. -I'll write them in a non-blog manner :).
Our after market insurance will not pay up as it is a "known issue". Still waiting to see ifFair Trade get anywhere. Given the refusal reason from Integrity, we may get some traction....
 

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mmm yeah.... starter motor apparently. car is at an 'actual' Nissan dealer now, as apposed to a place that deals in 6 brands...
sadly, however, its not under covered under any of the work that the timing chain event touched.... so new starter motor for us.
$600 plus labour for aftermarket unit, or $1400 plus for genuine unit.
holy crap this car is expensive lately....
my wife now officially hates it and refuses to drive it.
 

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oh, and in a final - I guess- update, Nissan has completely refused all liability (or whatever the legal escape clause is) for the timing chain. That is the word from the WA Fair Trade lawyers we had chasing it.
Our aftermarket warranty, through Integrity Insurance also refuse to pay as it is "a known issue" and should be covered by Nissan. They also claim it is 'wear and tear' not a failed part.
So there you go. If your pre VIN#1445 fails, you are on your own, and should be up for $4500 +/-.
If you are stuck somewhere without much choice of repairer, it'll cost you close to $7000...
Advice from me??? Do not purchase a pre VIN#1445 and do not purchase Integrity Warranty Insurance.
(although they state that they cover starter motors.... guess what??? They don't cover"wear and tear"....)
what a joke. someone should google the definition of "integrity"....

think I might start a go-fund-me page.... $8000 spent in a month... not to mention the lost work contract @$12,000.00

sigh.
 

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I'd been seriously considering a Y62 to replace my 2.8 GU, but stories like this about Nissans lack of customer service, along with the expensive 6 monthly services, has put me right off.
 

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I'm pretty sure - unless you have a high end brand, every 'normal' manufacturer rarely stand behind their product anymore. "Customer service" is a thing of the past now unfortunately. Six monthly service??? Depends on your mileage. We've been on the road full time for nearly two years, covering a bit of ground. Recommended service is 10,000km. I've been doing them around - actually average is 7002km and every 96 days, thats just how its worked out. Would have been the same for your GU (if it could pull the van :oops: ). The service is really only oil and filter, so not a killer either. Air filter -and cabin filter and brake fluid every 3rd service, plugs every 60,000. so way less than the equivalent diesel tug. Trans fluid is for good for life.... unless you are towing, then its at 20,000. nothing unusual or weirdly expensive.Take one for a drive, you'll be impressed. - just make sure you don't get an old one.... :censored:
 

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As I only normally do around 10k km a year, I'd have to service it every six months or 5k km. If Nissan say six months or 10k km, you can bet that if it was serviced at 10k km every 12 months & something went wrong they would say you should have serviced it at the six months, irrespective of the km. The costs for the first six services are $392, $573, $408, $864, $424 & $620 which is $3281 for 3 years. When you compare that with an MU-X which costs $1300 for the first 3 years & has fixed price servicing for 7 years & 105k km for a total of $3600. Nissan is taking the piss out of buyers with servicing, nearly all other vehicles have 12 month/15k km service intervals.
 
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As I only normally do around 10k km a year, I'd have to service it every six months or 5k km. If Nissan say six months or 10k km, you can bet that if it was serviced at 10k km every 12 months & something went wrong they would say you should have serviced it at the six months, irrespective of the km. The costs for the first six services are $392, $573, $408, $864, $424 & $620 which is $3281 for 3 years. When you compare that with an MU-X which costs $1300 for the first 3 years & has fixed price servicing for 7 years & 105k km for a total of $3600. Nissan is taking the piss out of buyers with servicing, nearly all other vehicles have 12 month/15k km service intervals.
Which is why I do all my own servicing. I’d rather spend $3600 on tools to do the job properly myself than handing it out to an incompetent dealer.
 

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Recently had my timing chain replaced by the guys at APS in Frankston. S1 Ti #569 with 250,000kms - I think I got a pretty good run out of it.
 

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As I only normally do around 10k km a year, I'd have to service it every six months or 5k km. If Nissan say six months or 10k km, you can bet that if it was serviced at 10k km every 12 months & something went wrong they would say you should have serviced it at the six months, irrespective of the km. The costs for the first six services are $392, $573, $408, $864, $424 & $620 which is $3281 for 3 years. When you compare that with an MU-X which costs $1300 for the first 3 years & has fixed price servicing for 7 years & 105k km for a total of $3600. Nissan is taking the piss out of buyers with servicing, nearly all other vehicles have 12 month/15k km service intervals.
Our experience with Isuzu free / fixed priced servicing was underwhelming. Sump guard fell off after one service.

My wife was also told that the two inch lift would void any warranty claims and the same lift could cause the rear brakes to fail.

I could never prove it but I am sure a lot of items were not checked as per the log book.

Our now mechanic did his apprenticeship at the same multi franchise dealership. He told me a few things that went on that I did not want to know.

I was glad when it was over.
 
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There's probably good & bad dealer servicing for all brands. They have to prove that any modifications caused a problem to deny warranty. When I was looking at new vehicles a while ago, one said they could organise a lift kit to be fitted before delivery. The ACCC is having a big clampdown on vehicle companies not complying with warranty obligations, recently issuing huge fines to some of them. One good way to void your warranty is to service it yourself, if you're not a licensed mechanic.
 
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'14 Y61 ZD30 CRD M/T ST
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One good way to void your warranty is to service it yourself, if you're not a licensed mechanic.
Not necessarily. If you can prove that you’ve done the work as per the manufacturer’s instructions, they’d still need to prove that your “work” caused the warranty issue.

My Patrol only went back for its 1000km check up because it was free. Every service since then I did myself using only Genuine parts. I have receipts for every single part that went on the car, a check sheet with every line item that needs to be completed as per the latest Maintenance section in the official Nissan Service Manual, a DTC log for every service and an oil sample analysis for every service.

My wife’s Micra went back to the dealer during its warranty period because it came with 3 years free servicing when we bought it. The only thing they did during all three services was change the oil and filter. I had to do everything else as listed in the Maintenance section after every service due to the dealer’s incompetence.

Granted, with newer cars it is becoming more difficult as you often cannot do servicing without specialised tools and diagnostic equipment but guess what… That’s all changing come 1-July.


I don’t think there’s anything that’s rocket science on a Y62. If I were to buy any new car again, I’d probably do what I did with the Micra. Negotiate “free” (paid upfront) servicing for the duration of the warranty period just to get the stamp n the service book and then go over the vehicle with a fine tooth comb every time it comes back from the supposed service.

I don’t trust anyone when it comes to working on my cars. There’s a fundamental issue with the concept of vehicle servicing; labour rates. Because you get charged by the hour and the technician gets paid by the hour, everything they do is done against the clock so they will always be looking at shortcuts. I can happily spend 4 days doing a minor service on my Patrol.

EDIT: Back in my uni days (25 years ago in South Africa) I had a very good relationship with the service manager at my local VW dealer. I used to service my little Golf myself and then take it to the dealer afterwards. I told him exactly what I did, what I believe still needed to be done (mostly because I didn’t have the tools to do it properly) and asked him to check my work and complete the rest. Saved hundreds of $$$ that way.
 

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I've been trying to find the service schedule for the Y62 on line, but the only one I can find is from some other country & it was very basic & only every 12 months/15k km.
 

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I've been trying to find the service schedule for the Y62 on line, but the only one I can find is from some other country & it was very basic & only every 12 months/15k km.
Have a chat with @geeyoutoo. I think he has a copy of the Y62 ESM stored somewhere, but it requires a bit of IT skills to get it up and running. (See Y62 Archives Post #5).

Attached is an extract from the 2018 ESM.
 

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Yes I have the manual, I took the link out of the list in my signature because it is challenging to negotiate and I was getting complaints it didn't work, so I added a note to contact me and I would send a personal link.
 

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@AndrieK that service schedule confirms that Nissan is ripping customers off. The first service is nothing more than a $400 oil & filter change. I also can't work out why in South Africa, with similar conditions to us, only require 12 month/15k km service intervals, like the majority of modern vehicles.
 

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I always said cars in Australia are over-serviced. It’s nothing more than a massive cash grab. In the 20-odd years I had a driver’s license in South Africa, I never owned a vehicle with anything less than 15,000km/12 month service intervals. And that included two VW unit injector diesels and a D22 “Hardbody” with a Di ZD30, all running on 50ppm sulphur diesel (the best you could get at the time).

I have my own theory on how this came about: I think back in the 70’s and 80’s most car manufacturers determined that a good reasonable service interval is 10,000miles. This equates to ~16,000km so most countries that used the metric system, rounded that down to 15,000km because multiples of 15 is easier to count than multiples of 16.

In Australia, the greedy OEMs decided that Ozzies are too dumb to count in multiples of 15, so they changed 10,000miles to 10,000km and that became the norm.

Same thing with capped price servicing. I never understood the fascination with it. Who gives a **** that the price of the service is supposedly fixed when you purchase the vehicle? You still have to fork out the cash on the day and argue with the service manager over the parts that all of a sudden are “not covered”. If the OEM is so certain that the price won’t change, why not let me pay for it up front when I buy the vehicle? That way I can finance my servicing with the car and I will NEVER have to worry about servicing cost for that period.

BMW introduced a “Motorplan” in South Africa in the early 90s I think. For the first 5 years /100,000km the only things you had to worry about were tyres, fuel and top-up oil in between services. EVERYTHING else was covered, either under warranty or the Motorplan.

By the time we left SA in 2012, every OEM had at least the option to purchase a maintenance plan with a new vehicle and above a certain price threshold, all cars came with it standard. I bought my 3-year old VW Touareg 2nd hand with 58,000km on the clock, and the balance of the 5-year / 100,000km maintenance plan was still transferred to me. I had it serviced according to the schedule at 60k, 75k and 90k at the dealers and had a faulty a/c compressor, a turbo and 4 rather expensive TPMS sensors replaced. Didn’t cost me a cent.

I was very surprised when we arrived here that not a single OEM was offering a service plan and everyone had 10,000km service intervals with this capped price BS.

Still does my head in.

And don’t give me this “harsh environment” BS either. In South Africa you can drive at 140km/h for 1450km from Pretoria to Cape Town only stopping for fuel in summer with 90% of the trip at above 1250m AMSL in an ambient temp that can range between 30C and 40C. I’ve done it multiple times myself. There’s nothing “harsh” about driving up and down the East coast of Australia at 110km/h max.
 
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