hey all,
first of, i have a IRONMAN 12000LBS MONSTERWINCH hangin of my bar.
died about 2 months ago.. 2 years old.
yesterday i decided to pull the thing of my bar and strip it to see what happened to it.
gearbox..still good, lotsa grease and no water in it...
pulled the motor apart, full of rust! and a broken spring on one of the brushes so not makin any contact.
NOT in a very good mood i took pictures of it all and send an e-mail to tech. department at their head office.
did not think i'd hear anything but tried anyway.
today, to my surprise i got a call at 8:45 this morning from their tech Adam saying they had looked at my e-mail and are sending me a NEW MOTOR FREE OF CHARGE!!
already surprised with the call and only thing i really wanted whas a new spring to try to get the thing going again but a new motor was not something i expected!
no questions asked! and delivered to my door!
they had a few drama's with faulty o-rings in them causing it to let water in, they claim they are waterproof...
fitted wrong in the factory but having tested different o-rings they got the problem solved so he said...
now that's what i call SERVICE!!
just tought i put some positive info on here about IRONMAN as i have been a critic as well..
so...all i can say, for 899 bucks you get the big puller 12000lbs winch, stainless steel bolts and nuts everywhere!,good quality internals and a 3 year warranty....and a service second to none! easy choise i'd say!!
cheers, Jack.
first of, i have a IRONMAN 12000LBS MONSTERWINCH hangin of my bar.
died about 2 months ago.. 2 years old.
yesterday i decided to pull the thing of my bar and strip it to see what happened to it.
gearbox..still good, lotsa grease and no water in it...
pulled the motor apart, full of rust! and a broken spring on one of the brushes so not makin any contact.
NOT in a very good mood i took pictures of it all and send an e-mail to tech. department at their head office.
did not think i'd hear anything but tried anyway.
today, to my surprise i got a call at 8:45 this morning from their tech Adam saying they had looked at my e-mail and are sending me a NEW MOTOR FREE OF CHARGE!!
already surprised with the call and only thing i really wanted whas a new spring to try to get the thing going again but a new motor was not something i expected!
no questions asked! and delivered to my door!
they had a few drama's with faulty o-rings in them causing it to let water in, they claim they are waterproof...
fitted wrong in the factory but having tested different o-rings they got the problem solved so he said...
now that's what i call SERVICE!!
just tought i put some positive info on here about IRONMAN as i have been a critic as well..
so...all i can say, for 899 bucks you get the big puller 12000lbs winch, stainless steel bolts and nuts everywhere!,good quality internals and a 3 year warranty....and a service second to none! easy choise i'd say!!
cheers, Jack.