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nissan
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Discussion Starter #1
Hi all,

I need some advice.
In 2009 I purchased a repairable write off golf diesel for my parents got it all fixed up like it was never damaged and we put full insurance with aamil.
We did the online insurance and i rang them to see in case of an accident will there be issues as the car was once written off.
The lady said its all fine as the car passed inspection and was registered. Last year in october my dad had an accident(he lost control in heavy rain). We lodged the claim told them what happend, they sent out an investigator to interview us all, asking how much did we pay for parts, labour etc, asking for phone records, bank statemnts etc. we provided everything to them and still waiting to hear back.
I rang them they said they are waiting for the investigator to send them the report. Its been over 3 months and i dont know what to do.
Does anyone have any ideas to help me finilise this.
 

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nissan
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399 Posts
Wait your turn.
There will be a million cars and properties that are making an insurance claim now.
Your car will be lower priority, peoples property will be higher priority.

Theres also nothing stopping you ringing them to see whats going on and to get a realistic time frame of when things are going to happen.
 

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Enemy of Reality
nissan 09 gu patrol
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11,848 Posts
Wait your turn.
There will be a million cars and properties that are making an insurance claim now.
Your car will be lower priority, peoples property will be higher priority.

Theres also nothing stopping you ringing them to see whats going on and to get a realistic time frame of when things are going to happen.

That's a bit harsh. I think it is his turn. He lodged the claim 3 months ago. Should have been processed by now...

RACQ had me fixed within a fortnight of my accident.

But i agree, give them a call. THEN ditch AAMI and go with a good insurer - RACQ have been really good to me. Suncorp, though expensive, are good as far as insurers go.
 

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They obviously think you are like the other 900 blokes they have doing a shifty on them. TRhey figure you never repaired it in the first place and just insured it and sat on it for a few months and then claimed. Hard to prove otherwise unless you have some good records of repair which they have asked for.
 

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ditch AAMI and go with a good insurer - .... Suncorp, though expensive, are good as far as insurers go.
arh AAMI are part of the suncorp group, but agree AAMI are a bit slow.

call em and see what's going on, if you don't get any luck with them then contact the FOS 1300 78 08 08 they have a duty to be transperent with their assessments which also includes time lines, sounds like they have breached it.

First thing though is to contact them, if you aren't happy ask to do an internal dispute process and still not happy contact the number above.

Any problems let me know.

Ash
 

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Enemy of Reality
nissan 09 gu patrol
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Even if they are part of SG, doesn't mean they're a good insurer. Lots of people i know have had issues with them. A mate of mine is in a very similar position... waiting to hear back on his claim. Mind you it is a heavily modded GQ...
 

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Never said anything about being a good insurer but can't really say anything, but for example I had issues with GIO for an agreed payout on a car... again another company in the SG, see a pattern?
 

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Give them a ring and see what they say, you should be sorted before those chasing flood insurance cause you claimed first. If all else fails there is always the insurance ombudsman
 

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bit cold out it seems
nissan
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9,258 Posts
Hi all,

I need some advice.
In 2009 I purchased a repairable write off golf diesel for my parents got it all fixed up like it was never damaged and we put full insurance with aamil.
We did the online insurance and i rang them to see in case of an accident will there be issues as the car was once written off.
The lady said its all fine as the car passed inspection and was registered. Last year in october my dad had an accident(he lost control in heavy rain). We lodged the claim told them what happend, they sent out an investigator to interview us all, asking how much did we pay for parts, labour etc, asking for phone records, bank statemnts etc. we provided everything to them and still waiting to hear back.
I rang them they said they are waiting for the investigator to send them the report. Its been over 3 months and i dont know what to do.
Does anyone have any ideas to help me finilise this.
Did you happen to sell a black Mazda 3 a while ago?
 

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KICKEN BACK IN THE BUSH
nissan gq
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4,690 Posts
Wouldnt touch suncorp or any other company they under write
Oops even shannons

Legalised crooks the whole flippin lot of them

Think ya have troubles,arent ya lucky ya house wasnt flood effected
 

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Enemy of Reality
nissan 09 gu patrol
Joined
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11,848 Posts
Wouldnt touch suncorp or any other company they under write
Oops even shannons

Legalised crooks the whole flippin lot of them

Think ya have troubles,arent ya lucky ya house wasnt flood effected

Suncorp are paying out all their flood claims in brisbane...

Doesn't mean they're good car insurers.
 

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KICKEN BACK IN THE BUSH
nissan gq
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My bad experience with suncr*p was house related
Had 6 policies with them,until they shafted me
Needless to say i now have no policies with them
 

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Call the insurance ombudsman. They will help you. i had to wait 9 months for may pay out with AAMI when my car was stolen. Make sure you photos of the car from when you bought it and from when you fixed it and proof of purchase for all the parts you used to fix the car.
Suncorp Group are a bunch of C%$TS. When the work van was stolen from a job site they didnt pay out because i forgot to tell them about 1 speeding ticket which was 15 and under that was with GIO.
Bottom line push as hard as you can and do what i do use a insurance broker. works out cheaper and more honest.
 

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When the work van was stolen from a job site they didnt pay out because i forgot to tell them about 1 speeding ticket which was 15 and under that was with GIO.
I'd say b.s. to that one, there has to be more to the story than that, speeding tickets aren't even one of the underwriting guidelines, only loss of license and ****. there has to be more to the story than that, did you leave the keys lying around perhaps. Job site sounds a bit dodgy to me.

but agree go with a broker, but doesn't make them more trustworthy

the FOS will just tell you to go through their IDR process, call em and say you want it reviewed ASAP if you don't get any response that you are happy with then ask to start their IDR process.

its insurance do you really think you can jump the steps that are put in place? you need to try and sort it out with them FIRST and that is through their internal dispute review it'll take about 20 days or so.

talk about web wheelers :rolleyes:

Ash
 

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They obviously think you are like the other 900 blokes they have doing a shifty on them. TRhey figure you never repaired it in the first place and just insured it and sat on it for a few months and then claimed. Hard to prove otherwise unless you have some good records of repair which they have asked for.
Exactly,
You cant expect not to come under major scrutiny when claiming on a repaired write of.
In my line of work I have had deal with the investigators a couple of times and they will go to any lengths to prove it was a scam (not saying yours is ;))
The most obvious was a tosser bought a high end luxury soft roader from the auctions after the last qld floods a couple of years ago for about well below used retail, fixed on the cheap then insured for current market value. The thing was miraculasly envolved in a bad crash not long after, that on closer inspection looked like it had been hit twice in the same spot. They were obviously a bit weak in there first attempt :loser: and had to finish it of properly lol. Was very easy to get the Airbag deployment data from the car. Busted
 

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Autos are Superior
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naukai said:
I'd say b.s. to that one, there has to be more to the story than that, speeding tickets aren't even one of the underwriting guidelines, only loss of license and ****. there has to be more to the story than that, did you leave the keys lying around perhaps. Job site sounds a bit dodgy to me.
Bloke in my old club his sons car was stolen and as he told everybody at the club as part of the fine print, any speeding ticket you get your supposed to tell them about. he didnt tell them and thus didnt get paid either. Last I heard was court and lawyers and ****, but havent spoken to him in 4yrs now.


Ombudsman, phone calls to the insurance company you may as well call to check the time on 1194 (if that still exists!)
 

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I had a mate once that said that his misses brother in law's girlfriends friend...

Good luck to the insurance company that wants to deny a claim on a speeding ticket, more like lost their license.

Insurance companies are bound by the insurance contacts act and there are set time limits for just about everything, sounds like they are in breach of that.

If anyone has issues just mention three letters idr it's amazing how quick something happens.

Ash
 
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