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What Have I Done?
nissan
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Discussion Starter #1
Hi all, hope ya's all well.
my GU IV 06 is nearly due for its Major service,
considerring ive only owned it since New Years and haven't done one before
my question is on your experiences with dealership servicing.

I have been quoted $1100.00 flat rate,
Includes, all filters, all oils,both diff, g/box/ engine.
Taking off hubs, and repacking .
I was told by the head service manager, its a 6 1/2 hour job.
which even i recon is a bloody big job to do all that, poor bugger who's got to do it all !!!.

..............do they really do it all ?

sorry for any doubts, but been around too long, heard lots a stuff bout dealership servicings.

whats your opinion guys , n gals

thanks in advance :bigthumb:
 

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nissan patrol
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I just did all of that yesturday to my 2002 Patrol. It has no warranty so I save on service costs. Cost me about $300 in fluids, filters etc.
The scaresty part of Nissan servicing is wondering if they actually do change everything???

PS. Tell them to grease your driveline too!
 

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Part of the furniture around here
nissan
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You'd be nuts to get a new vehicle serviced anywhere else but a dealer. It's really the only way to ensure that you won't have major hassles with warranty. My Patrol was due for its 60,000km service this Friday, but on Tue the idler pulley started to make a horrid squealing noise. I called Werribee Nissan and told them what was up and that I had a major trip starting on Sat, so they brought the service forward to Wed. The idler pulley and tensioner needed replacement, so they ordered the part and the Patrol goes back on Fri morning to get that fixed, the service otherwise has been done. I've always had great service from them. Yes, it does cost more than if you did it yourself, but then factor in the cost of your time, the time to get the parts, get rid of the waste etc and the difference begins to reduce.

Cheers

Ray
 

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You'd be nuts to get a new vehicle serviced anywhere else but a dealer. It's really the only way to ensure that you won't have major hassles with warranty. My Patrol was due for its 60,000km service this Friday, but on Tue the idler pulley started to make a horrid squealing noise. I called Werribee Nissan and told them what was up and that I had a major trip starting on Sat, so they brought the service forward to Wed. The idler pulley and tensioner needed replacement, so they ordered the part and the Patrol goes back on Fri morning to get that fixed, the service otherwise has been done. I've always had great service from them. Yes, it does cost more than if you did it yourself, but then factor in the cost of your time, the time to get the parts, get rid of the waste etc and the difference begins to reduce.

Cheers

Ray
It's disappointing that Nissan dealers don't hold any stock so you always have to go back a 2nd time for the fix :(

Leroy
 

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nissan
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It's disappointing that Nissan dealers don't hold any stock so you always have to go back a 2nd time for the fix :(

Leroy
They keep stock of all the fast moving and general items, but I can understand them not having one of these in stock. They are know to fail, but it's not like an every week event. Fortunately they are readily available, so there's not a long wait. Until they actually got to check the car, they couldn't determine exactly what the problem was; they certainly couldn't go on may say so. The main reason that I had to go back was that the part wouldn't have arrived that day and Thursday they were completely booked out. It's great that they've managed to fit me in on Fri morning.

Cheers

Ray
 

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Y2KGUII ZD Wgn
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48,201 Posts
You'd be nuts to get a new vehicle serviced anywhere else but a dealer. It's really the only way to ensure that you won't have major hassles with warranty. My Patrol was due for its 60,000km service this Friday, but on Tue the idler pulley started to make a horrid squealing noise. I called Werribee Nissan and told them what was up and that I had a major trip starting on Sat, so they brought the service forward to Wed. The idler pulley and tensioner needed replacement, so they ordered the part and the Patrol goes back on Fri morning to get that fixed, the service otherwise has been done. I've always had great service from them. Yes, it does cost more than if you did it yourself, but then factor in the cost of your time, the time to get the parts, get rid of the waste etc and the difference begins to reduce.

Cheers

Ray
Agree with Ray, but it helps to find a good dealer. I have had nothing but good service from my local dealer (and I didn't even buy the vehicle from them, but they have had it since service 1), always did a good job never had a complaint, as a matter of fact when mine detonated the service manager went into bat for me with Nissan, saved me a lot of money.

Off course this assumes you can afford it.

I have a lot of mechanical knowledge, but they still do the majors and I do the minors and the old girl has over 200,000 on her.

I would prefer to have the "experts" on the job who can see the things I might miss, peace of mind. I don't mean to be a smart arse but I am a believer in "if you can't afford the servicing, you can't afford the vehicle". Will probably upset a few people with that.
 

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nissan
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My 40K service came in at under $1K. I've posted the price previously so you should be able to search it up.

Cheers
Craig
 

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Sorry to hijack the thread, I have a questions related to the service as well. My Patrol currently due for 120K service (Major) its been 6 months since last service, but its only done 112K so far since its not my daily drive. I've been always service in dealership to maintain my warranty
In this case I prefer to delaying the service when its close to 120K since major service is very expensive, meanwhile I can just change the oil self. Would that be any problems if I do this ?

Thanks for the input
 

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Y2KGUII ZD Wgn
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48,201 Posts
Sorry to hijack the thread, I have a questions related to the service as well. My Patrol currently due for 120K service (Major) its been 6 months since last service, but its only done 112K so far since its not my daily drive. I've been always service in dealership to maintain my warranty
In this case I prefer to delaying the service when its close to 120K since major service is very expensive, meanwhile I can just change the oil self. Would that be any problems if I do this ?

Thanks for the input
I spend a lot of time overseas working so sometimes my K's can go up very slow, I have never worried about the time frame, just the K's. I don't think it will effect you but have a talk to them.
 

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Y2KGUII ZD Wgn
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Have you ever looked out the back of ANY stealership and seen who the experts working on your Vehicle are? The times I have the number of 1-3rd year apprentices outnumber the older qualified and experienced blokes about 10 to 1 at least!

The only time I have ever had any vehicle serviced at the stealer was the first service but from what I read here and other places, the amnount of mistakes stealer mechanics make even with adding wrong oils certainly would not inspire any confidence in their level of workmanship from me.

I agree there are other benifits to haveing a vehicle that is still in warranty serviced by the dealer but expert tradesman ( and cost) are not amoungst them.

As for not affording the vehicle if you can't afford the servicing, You can have a vehicle serviced to manufacturer specs anywhere and the stealership will be far and away the most expensive of all.

You can also service it yourself for less than anyone and KNOW the job is done properly and be aware of any things you see that someone else may ignore or disregard.
Understand what your saying and for the first 30 years of owning motor vehicles I did all servicing and repairs myself, then when I reached the point where I could afford a new vehicle and trade it in every 4 years I stopped. Now I have settled on my troll and had it for 10 years and intend to have it in another 10 years, as I said I have always done the minors myself.

You are correct about some dealerships, and I know of some pretty bad ones but the one I go to has caused me no grief, was able to discuss NADS without a problem after my rebuild, hence my line about finding a good one in the previous post.
 

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nissan
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Sorry to hijack the thread, I have a questions related to the service as well. My Patrol currently due for 120K service (Major) its been 6 months since last service, but its only done 112K so far since its not my daily drive. I've been always service in dealership to maintain my warranty
In this case I prefer to delaying the service when its close to 120K since major service is very expensive, meanwhile I can just change the oil self. Would that be any problems if I do this ?

Thanks for the input
Service intervals are based on either kilometres driven or time. The time basis is mainly associated with very heavy driving or conditions, so sometimes you may have only done 5000km, but a time based service is warranted. For the usual driving most of us do, kilometer based driving is the norm. So if you're of the latter case, don't worry about the time part.

Cheers

Ray
 

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nissan
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Have you ever looked out the back of ANY stealership and seen who the experts working on your Vehicle are? The times I have the number of 1-3rd year apprentices outnumber the older qualified and experienced blokes about 10 to 1 at least!
Have you ever looked in any aircraft (military or civilian) maintenance depot? They are mainly populated by wrench monkeys, with often just one LAME (Licensed Aircraft Maintenance Engineer) to oversee and sign off on the maintenance work that's been done. If a car hasn't been serviced properly, you can go back and complain, but it won't fall out of the sky. Think about that the next time you fly.

Cheers

Ray
 

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Have you ever looked in any aircraft (military or civilian) maintenance depot? They are mainly populated by wrench monkeys, with often just one LAME (Licensed Aircraft Maintenance Engineer) to oversee and sign off on the maintenance work that's been done. If a car hasn't been serviced properly, you can go back and complain, but it won't fall out of the sky. Think about that the next time you fly.

Cheers

Ray
At least the work is inspected, verified and signed off on!
 

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nissan
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At least the work is inspected, verified and signed off on!
Unfortunately mistakes are made, you just don't hear about them. Also, the work done by the apprentices at dealerships is the pretty easy stuff, more complex things are done by the fully qualified mechanics and they also oversee and sign off on the work done by the apprentices, there's a duty of care onus on the dealership for all work done.

But on another note, if the dealerships didn't have apprentices, where would all the future qualified mechanics comes from? How many independent mechanics have a swarm of apprentices working in their workshop? How many have even one? What if we carried this over to other industries, no apprentices allowed, because work should only be done by qualified tradesmen? How many here would even have a job if apprenticeships didn't exist?

Cheers

Ray
 

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Hi all,

Once upon a time I would have agreed with Ray re getting your new vehicle serviced at Nissan to protect your warranty - but not now.

I had the major 40k service on my GU Patrol booked into my local dealer and advised them on three occasions that we were going remote (West of Alice Springs into the deserts on the Gary Junction Rd etc). All I wanted was the stated book service done. They did the service on Tuesday and I had my 4WD shop do a pre trip inspection (for peace of mind). What they found (with me watching incredulously was):

• there was fresh grease evident on the front wheel bearings but the hub seals had not been fitted around the right way. New hub seals were fitted.
• the air filter appeared new but the fitting to front offside engine compartment panel was not sealed. This was resealed.
• fuel filter was recently new.
• I found no indication that the brake fluid was replaced due to dirty brake bleeder nipples.
• I could not be certain that the rear LSD oil had been replaced. It is usual practice to clean the drain plug when replacing oil but the drain plug was not clean.
• similarly, I could not determine if the front differential oil had been changed recently but it appeared to be clean/new.
• I could not see any indication of the plug being removed that is necessary for inspecting the gear box oil level.
• I found the transfer case oil to be in a very dirty condition.
• there was no evidence the two propeller shafts had been greased.

This is part of the report of what my 4wd shop found two days after the service and I had not driven off road in that time. My patrol was guaranteed to have failed wheel bearings somewhere between my first water crossing and when remote in the desert somewhere. Yes I did have spares but that is not the point - they potentially risked my families lives. They did not even grease the driveshafts!

My vehicle has not been back to a Nissan dealer for servicing since (with the exception of recalls - there has been two) and it is now at 150k and going strong (4.2 GU). My advice is to find a good 4wd shop and develop a relationship with em. They survive on repeat custom and generally look after their customers carefully. They should be industry accredited and using the specified oils etc and genuine filters you should not have warranty claim issues if it ever comes to that - but check that they service according to Nissan warranty rules.

Cheers
 

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nissan
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I think that it's aready been established that there are good and bad dealerships, just as there are good and bad independent service establishments. From the weight of reports on this forum, the Queensland dealerships appear to be the worst. But all things said and done, unless you do it yourself, you can never guarantee that any third party will do things by the book.

Cheers

Ray
 

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I was just going to add.... re the original post ............
I will bet you anything they will not remove and repack the hub bearings even though they say they will and will charge you for it.

I have been once to the dealership ( I usually do all my own ) After my car had a swim I wanted them to just do a check over the vehicle and whilst there a basic service and change all fluids including diffs and transfer case as I knew they had water in them.

I was charged for a new air filter / they did not put one in.

I was charged for both labour and fluids for the diffs and tranny........ 6 weeks later I take my car to ARB to get lockers fitted..... they report that my diffs are full of water and they photographed the fluid at my request..... when presented to Nissan the response " nah..we changed them it says so on the service report " to which I said " it also said you changed the air filter, which you didnt "

I have a suspicion my car sat at Nissan for two days and they did nothing but charged me $890



never using a dealer again...... its all dealers though not just Nissan.

mercedes benz tried to charge my mother $1040 for a new key fob as hers was not working....... she called me and asked if this sounded right i told her it is probably just the battery, to which I hear the dealer say ...no it wont be the battery it will be the rollin or scrolling code sender, I told her to leave ..the next day I bought a mini screw driver set opened up the fob replaced tha battery and away it went.

Dealers dont make much on the vehicle sales but rob you blind on servicing and spare parts.
 

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nissan
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The thing is, if the car is under warranty, you risk a lot by not taking it for dealer service. Yes, an authorised mechanic (at least in Victoria) qualifies to service the vehicle and you don't technically lose your warranty, but you still leave yourself vulnerable. If concerned, become aware of things with your vehicle, such as doing a pre-check of oils etc and saying to the dealer that you've looked at these and want them changed because you don't like what you see. There is nothing that says you can't inspect things on your vehicle and make the dealer aware of issues that concern you and which you expect them to address.

Cheers

Ray
 

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What Have I Done?
nissan
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Discussion Starter #19
You guys are amazing, thanks heaps for all your replies, i was pleasantly surprized when i logged on to see and read all of this.

Cheers gang !!

Well mine is deffinately not under any warranty, ie servicing restrictions anyway,
but its the peace of mind knowing that everything has been done,
more than willing to pay " if what im paying for has been done" i should say.

I think i'll start doing more leg work whilst out on the road daily,
looking for a real mechanic me thinks.
once agin guys, thanks for reassuring me .
 

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Go to a workshop that specialises in 4wds and just make sure they use genuine filters. Your warranty will not be void, you will get a better and more thorough job and have the peace of mind knowing that the people working on it have their name riding on it...not like the faceless employees at dealerships.
 
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