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Discussion Starter #1
G'day guys, I do not comment too much on here but have a small issue that I would like you view on.

I had my GQ serviced recently which included some work to the front breaks, new pads, callipers and the disks where machined. They kept the car for two days to get the job done with a total cost of $1,800. When I got the GQ back the breaks were much different with the pedal being spongy and took some time to firm up and there was a strange noise when applying the breaks, like something was rubbing at a point as the wheel rotated. This didn't change for a few days so I called the repairer to ask some questions, they said it was all normal and after a few tanks of petrol it should be all good. That was about two weeks ago. Nothing has improved and addmitadly I have only done around 300 k's.

This afternoon I was a little concerned still with the performance of the breaks so I got under the old girl for a look at anything obvious and I found that one of the two bolts on the callipers (I think that what it is) is missing on the drivers side, so I had a look at the other side and it is the same thing that side as well. Link is below for a photo.

http://i382.photobucket.com/albums/oo264/kitch1969/photo-1.jpg

Now my query is given this appears to be a fairly serious oversight from the repairer how should I deal with this?
 

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Premium Member
2003 ZD30 Di Patrol (The rare Gold one)
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What did the guy do for $1800?
Sounds like you got ripped off big in the first place.
The fact that he did sub standard work that had potential to kill you would have me at his shop first thing on Monday morning demanding for it to be fixed. I would even go as far as putting it on a tilt tray and having him pay for it.
 

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Discussion Starter #3
I am thinking I will get them to collect it from my place, as I am now liable for anything that might happen as I am aware of the potential issue. I am so jacked off about this because it is such a hasstle to get to their wrok shop in the first place. To top it off they sprook that they get it right first time every time and they are a 4wd specialtist and most of you would know who they are.
 

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nissan
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Disk rotors $49 each,machine new disks $30 , DBA 4wd pads $56 pair ,brake fluid $8, one hours labour $70-$80 ... $1800 WTF?? missing bolt... whooa mate , thats as dangerous as it gets. BE PISSED OFF.
 

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Discussion Starter #6
Its was not the cost that is the issue initially as I said it was in for a service and stuff which included the breaks. I also had the engine and gear box mounts replaced. The poor work that is the issue and the fact that it is dangerous. I am really annoyed and have double checked the bill just to be sure and it does appear that there is a bit of padding there to get some extra out of me.
 

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nissan patrol longwheel base
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i would be checking the gearbox and engine mount bolts as well ,even check the oil filter is not loose or anything, pretty sub standard work you got there
 

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Grenade Master
Nissan Patrol 05
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I'd take better photos, than take the old girl somewhere else on the tow truck (or better call someone else out as it is clearly unsafe to drive with loose brake calipers) and than slap those shonkies with the repair bill + report them to consumers affairs or something. I would not let them touch my truck ever again.
Those morons have clearly taken you to the cleaners. This really annoys me to the bone these incompetent idiots.
The so called "4WD specialists" where did I hear that before? Name and shame the bastards so those in Brisbane can avoid these farkers.
 

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Discussion Starter #10
I will give them a chance to rectify their major balls up and if they try to blame me or frig me around I may let you all know who they are, I am thinking some of you will be surprised as they have a fairly good reputation here in Brisbane as far as I am aware. After it is fixed up I will not be going there again.
 

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nissan
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I have to agree, 1800 for mounts and brakes is pretty heavy!
If they dont come to the party on the brakes id be naming them, it certainly helps others.
 

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shameful work..
I could have been killed from a similar incident. the top bolt dropped out of the calipers on my UC torana, the caliper swung outward and jammed against the rim, instantly locking the wheel up so savagely the two bolts holding the steering bit onto the hub sheared off, so now I have two wheels pointing outward and one locked up.
They were reasonable about fixing it, then they had the cheek to try to charge me for the steering bolts. so I stood in the shop and argued with the workshop manager on a saturday morning until I counted 10 customers leaving. Then politely informed the guy I'd just cost him a few hundred in sales for the $38 bolts he was trying to charge me for, left the bill on the counter and walked out.
I went to the shop down the street, bought a Gregorys manual and some tools and never looked back.

Give them the chance to fix their work, but shame them if they don't own up to their mistake and fix it for nothing.
 

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Discussion Starter #13
glort, the dissappointing part of all this is the owner was originally a brake and clutch specialist and prides his business on getting it right first time everytime. I will give them a chance to rectify this and see what happens from there, it will need to be good as my family's lives have been put in danger due to this balls up.

I was heading to Landcruiser park a weekend or two ago and had to change my plans, it apperas that was a lucky call on my part and theirs.
 

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Hi,

The fact that they left out bolts without noticing is the thing I would worry about. It is a sign of bad workshops practices. Anyone with half a brain would see the bolts and recheck the vehicle they were just working on.

Regards B M
 

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Discussion Starter #16
Does he have an apprentice in the workshop?
More than one I suspect.

Everybody has a bad day I guess, but when you call and discuss that you are concerned something is not right and they brush you off as a bit of a (w)anker, with what would you know attitude it is a bit of an issue.
 

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nissan
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if you are a member,get RACQ out to look at the problem, just say you have a brake problem and arent sure if its safe to drive. When they look at it, most likely they will call a tow truck, and you can get it taken back at no charge under your membership, BUT best of all, you have another opinion, and set of witness eyes.
 

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BORDERTREK 4X4 & FABRICATION
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if you are a member,get RACQ out to look at the problem, just say you have a brake problem and arent sure if its safe to drive. When they look at it, most likely they will call a tow truck, and you can get it taken back at no charge under your membership, BUT best of all, you have another opinion, and set of witness eyes.
X2 do this!!!
Get a report done by someone even an RTA inspector or motor traders association inspector so they are then noted for the work they did and there's no arguments then about what they must do to fix it.
Driving with one bolt holding the caliper is just asking for brake failure and potentially deadly so dont drive it.

Brand new calipers alone are about $300 each just for aftermarket ones so the total cost for the service and new brakes seems to be in the ball park although a little high but I dont know what other service work they did.
But yeah for 1800 you'd think they'd 'get it right the first time'. The owner should be very concerned about the thoroughness of his employees work.
 

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nissan GU iv 2006
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if you are a member,get RACQ out to look at the problem, just say you have a brake problem and arent sure if its safe to drive. When they look at it, most likely they will call a tow truck, and you can get it taken back at no charge under your membership, BUT best of all, you have another opinion, and set of witness eyes.

x3 Pete
 
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